Privacy Policy
 

Effective Date: 13 February 2026

This Privacy Policy explains how Little Steps OT ("we", "our", "us") collects, uses, discloses and protects personal information in connection with the provision of occupational therapy services to children and their families.

We are committed to protecting your privacy and managing personal information in an open and transparent way in accordance with the Australian Privacy Principles.
 

1. What Personal Information We Collect
 

We may collect the following personal information from parents or legal guardians who contact us regarding occupational therapy services for their child:

• Full name

• Email address

• Phone number

We may also collect technical information such as:

• IP address

• Browser type

• Device information

• Website usage data (via cookies or analytics tools)

We do not collect health information or medical history via our website contact forms.
 

2. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry through our website contact form

• Request a call back

• Join a waitlist

• Contact us via email or phone

Personal information may also be collected automatically when you visit our website through the use of cookies or analytics tools.
 

3. Why We Collect Personal Information

We collect personal information for the purpose of:

• Responding to enquiries

• Contacting parents or guardians regarding occupational therapy services

• Booking assessments or consultations

• Managing waitlists

• Providing information about our services

We will only collect personal information that is reasonably necessary for these purposes.
 

4. Disclosure of Personal Information

We may disclose your personal information to third-party service providers that assist us in operating our website and delivering our services, including:

• Website hosting providers

• IT and cloud storage providers

These providers may store personal information on secure servers located in Australia or overseas.

We take reasonable steps to ensure that any third parties handling personal information do so in accordance with applicable privacy obligations.

We will not sell, rent or trade your personal information.
 

5. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information submitted via our website is stored securely using appropriate technical and organisational safeguards.
 

6. Access and Correction

You may request access to the personal information we hold about you, or request correction of inaccurate or incomplete information, by contacting us using the details below.

We will respond to such requests within a reasonable timeframe.
 

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and monitor website performance.

You may disable cookies through your browser settings, however this may affect the functionality of our website.
 

8. Children’s Information

We collect personal information from parents or legal guardians for the purpose of providing occupational therapy services to children.

We do not knowingly collect personal information directly from children through our website.

9. Concerns and Enquiries

If you have any concerns about how we handle your personal information, please contact us using the details below.

10. Contact Details

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

Business Name: Little Steps OT

Email: roxanne@littlestepsot.com.au

Phone: 0425 715 899

Address: PO Box 51, Mount Ommaney, 4074 QLD

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.